Plans 💳 : Everyone

User Permissions 👥: Everyone
​
Memory is Timely's tool that automatically records everything you do to your own, private timeline. It captures the time you actively spend in files, on apps, browsing websites, your calendar events, attending meetings, and more - the sky's the limit! By capturing everything you do, you get a complete picture of what you work on each day.

Below you’ll find everything you need to get Memory for Windows:

As of May 2024 we're excited to announce a complete "under the hood" overhaul and re-design of the Memory for Windows app. This has been a key initiative for us and will allow us to delivery a consistent, and amazing, experience no matter the platform or device you use.
​

So you've signed up for Timely and have dived into learning about all the amazing features available to you. Fantastic!
​
Now as you dive into your work you are ready to install the companion Memory for Windows app, so you can automatically capture all the tasks and activities you plug away at throughout the day. It's time to "set it and forget it" 😁.
​
​👉 Head on over to Memory download page and select the Memory for Windows option to begin your download.

Once you’ve downloaded the app, save the .zip file, extract the files, and double-click Memory.exe.
​

You can open the Memory app by clicking the brain icon in the System Tray. It'll look like this:

Allow Timely to make changes to your device by selecting Yes then launch the application and click to log in. You’ll then be routed to sign in on a browser using your email address and password, Google or Apple authentication:
​

The first time you run the Memory for Windows app you'll be prompted to sign in:
​
​

Click the "Connect account" button which will open your browser and take you to the Timely website. If you've already logged into Timely in your current browsing session, your account will be connected to the Memory app automatically. If you are not, you'll be asked to sign in.
​
From there you're all set! You'll see a message that "Memory is now recording your web and desktop activity" to let you know the process has been completed. You can go ahead and dive back into your work as normal!

All done with work for the day? Want to take a break for a bit? No problem! You can easily control when or if Memory is capturing your activity. Go ahead and click the Memory (brain icon) in the system tray of your Start Menu.
​
You can then turn the Memory Track "On" or "Off" via the options in the Memory menu.
​

​
​That said, it can be super easy to turn Memory off for a bit, hop back into work, and forget to enable it once again. So as to not loose any of that activity, there is a handy Pause option where you can select specific time intervals for your break:
​

​

You can also enable a custom schedule to set specific times and days where you want Memory to capture your activity.
​

After clicking the Memory icon in your system tray, you'll see the option for "Settings" listed right below your account email. This will open a new window where you can select the different options available:

If you have specific days and times where you are in "work mode", Memory has a handy little feature that let's you set those specific times where you want it to keep track of your activity. Memory will not capture your activity outside of that set schedule once enabled.
​
👩‍💻 This is especially handy if you use your personal computers for work, ensuring that any personal browsing or desktop activity outside of work isn’t recorded.
​
From the Settings < Schedule section within Memory, click the "Enable Schedule" option and select the days of the week and time frames that you are working:

Sometimes things happen and you have to step away for a bit, maybe it's time for lunch or you have an "IRL" water cooler meeting - life happens! But your laptop is still running regardless.
​
Idle time detection is a handy feature, that's enabled in Memory by default, that will discard any activity captured if you've been away from your computer for about 15 minutes or so. For full screen apps, such as Zoom windows or media players, idle time will not kick in until an hour or so has passed.
​
This feature can be disabled if needed from the Settings < Idle time section within Memory:

Every activity, website, or app doesn't necessarily need to be captured by Memory. Some folks might have certain commons items that would be a pain to constantly discard from their main timeline or would just prefer not to capture this app or that website. We've got you covered!

From the Settings < Ignore section within Memory, you can create specific rules that instruct Memory to discard any activities that match a specific app name, website title, or URL. You can be extremely precise, or use more open options and wildcards to cast a wider net:

Do you still want to capture an activity, but perhaps the way it displays on your timeline isn't quite how you'd like it? No problem! From the Settings < Rewrite section within Memory you can configure rules to rewrite specific activities instead of totally ignoring them:

Like when creating criteria to ignore, input the Title, URL, or App name in question, along with the relevant text - then configure how you would like for that activity to then display on your timeline.

While we might wish otherwise, we know folks may run into technical issues from time to time. If you would notice the Memory app isn't capturing your activity or has encountered an error of some kind, we have a few handy steps to help get things back on track.
​
​Ensure Memory is running on your computer
​
It's always best practice to make sure that the Memory for Windows app is running on your computer. It's designed to run silently in the background, but you should see the Memory (Brain) icon in the system tray area of your Start Menu at all times while it's operational - though you may need to expand the system tray to see all available icons. If you don't see it present, go ahead and open up the Memory application from your Start Menu to ensure it's running.

Ensure you are logged into the Memory app, tracking is turned "on", and that you are using the same email address for both Timely and Memory.
​
First, open the Memory app and you should see the "Tracking" controls along the top of the "General" tab. Ensure the toggle is in the on position as shown here:
​

​
It's also a good idea to double check that you are logged into the Memory for Windows app using the same email address linked to your Timely account. You can see your connected account by opening the Memory app, under the "Account" header as shown here:
​

​Reboot your device
​
​Finally, just to cover all the basics - have you tried turning your computer off and back on again? Is it a cliche? Yes. Does it magically fix issues some of the time? Also, yes. Give it a try!
​​
​​Creating a Support Package and receiving further support
​
If you would have continued difficulties after reviewing the steps above, we'd ask that you send us what we call a support package, which contains diagnostics and error information directly form the Memory app. This support package does not contain your memory activity or other sensitive information and is only used for troubleshooting purposes.

You can generate the support package by opening the Memory app and under the "General" section scroll down until you see the "Support" section, then click the "Create Support Package" button:
​

This will generate the support package in the .ZIP archive file format and you can choose which folder to download that file to.
​
Once the support package has been created please reach out to us via email at support@timelyapp.com with a brief description of your issue and the support package attached. We'll review and get back to you ASAP with next steps!

If you're sure you want to uninstall it completely, first head over to your Control Panel. If need be, select View by Small Icons, to see all the items within the Control Panel. Then, select Programs and Features from the list of Control Panel items. From there, find Memory, right-click on it and click Uninstall.

What are the OS requirements? 🖥️

Memory for Windows supports Windows 10 and above

I'm in a large company and I'm having trouble downloading Memory for Windows. What should I do? 🏢

If you get a message saying you need admin rights to your server/network to install the app, please reach out to your IT Department to ensure you have permission to install Memory. For larger enterprise environments an .MSI installer file may be available upon request, please just reach out to support@timelyapp.com for further assistance.

Are there any specific apps or software which are incompatible with Memory?
​

If you're currently using Avast as your anti-virus software, you may need to whitelist or create exceptions in order to install and run Memory in the background:

Additionally, you can go to your Settings within Avast and disable the Potentially Unwanted Program feature (PUP).

I have a robust firewall in place, what should I configure in order to allow the Memory app to work normally?
​
You can whitelist these URLs to make sure data is flowing properly between your computer and Timely:

Is my data safe/private? 🔒

Data from Memory is private to you and only you! We take privacy very seriously so click to read more about what data we capture, how we protect and process your data and how that data is incorporated into your Timely experience.